.complaint-screen{position:relative;width:100%;min-height:100vh;padding:clamp(16px,3vw,32px);display:flex;align-items:flex-start;justify-content:center;overflow:hidden;background:radial-gradient(circle at 15% 15%,rgba(39,110,241,.14),transparent 26%),radial-gradient(circle at 85% 8%,rgba(15,23,42,.08),transparent 20%),linear-gradient(180deg,#f9fbff,#edf3fb)}.complaint-screen:before,.complaint-screen:after{content:"";position:absolute;border-radius:999px;pointer-events:none;filter:blur(16px)}.complaint-screen:before{top:-6rem;left:-8rem;width:24rem;height:24rem;background:#276ef11f}.complaint-screen:after{right:-6rem;bottom:-8rem;width:20rem;height:20rem;background:#12263f0f}.complaint-shell{position:relative;z-index:1;width:min(920px,100%);display:grid;grid-template-columns:minmax(0,1fr);gap:0;align-items:stretch}.complaint-form-card{position:relative;overflow:hidden;border-radius:34px}.complaint-form-card{padding:clamp(22px,3vw,34px);border:1px solid rgba(219,228,239,.95);background:#ffffffe6;box-shadow:0 22px 60px #0f172a1a;-webkit-backdrop-filter:blur(16px);backdrop-filter:blur(16px)}.complaint-form-card--single{width:100%}.complaint-form-card:before{content:"";position:absolute;inset:auto -10% -6rem auto;width:16rem;height:16rem;background:radial-gradient(circle,rgba(39,110,241,.08) 0%,transparent 70%);pointer-events:none}.complaint-form-card__header{position:relative;z-index:1;display:flex;align-items:flex-start;justify-content:space-between;gap:20px}.complaint-form-card__header-copy{min-width:0;max-width:100%}.complaint-form-card__eyebrow{display:inline-flex;align-items:center;padding:.44rem .78rem;border-radius:999px;background:#276ef11a;color:#174cc8;font-size:.76rem;font-weight:700;letter-spacing:.16em;text-transform:uppercase}.complaint-form-card__header h1{margin:14px 0 0;font-size:clamp(1.8rem,2.8vw,2.45rem);line-height:1.12;letter-spacing:-.02em}.complaint-form-card__header p{max-width:58ch;margin:10px 0 0;color:var(--muted);line-height:1.7}.complaint-form-card__logo{flex:0 0 auto;width:clamp(84px,10vw,118px);padding:8px 10px;border-radius:18px;background:linear-gradient(180deg,#fffffffa,#f8fbfffa);border:1px solid rgba(198,211,228,.9);box-shadow:0 10px 22px #0f172a1a;object-fit:contain}.complaint-form{position:relative;z-index:1;display:grid;gap:18px;margin-top:24px}.complaint-section{padding:18px;border-radius:24px;border:1px solid rgba(219,228,239,.95);background:linear-gradient(180deg,#fafcfff2,#fffffff5);box-shadow:inset 0 1px #fffc}.complaint-section__header{margin-bottom:14px}.complaint-section__header h2{margin:0;font-size:1.04rem;line-height:1.2}.complaint-section__header p{margin:6px 0 0;color:var(--muted);font-size:.94rem;line-height:1.6}.complaint-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:14px}.complaint-field{display:flex;flex-direction:column;gap:8px;min-width:0}.complaint-field--span-2{grid-column:1 / -1}.complaint-label{color:var(--text);font-size:.92rem;font-weight:600;letter-spacing:-.01em}.complaint-required{color:var(--danger)}.complaint-field input,.complaint-field select,.complaint-field textarea{width:100%;padding:.95rem 1rem;border:1px solid var(--border);border-radius:16px;background:var(--surface-strong);color:var(--text);font:inherit;font-size:.98rem;outline:none;box-shadow:0 1px #0f172a05;transition:border-color .2s ease,box-shadow .2s ease,transform .2s ease,background-color .2s ease}.complaint-input-shell{display:flex;align-items:stretch;width:100%;overflow:hidden;border:1px solid var(--border);border-radius:16px;background:var(--surface-strong);box-shadow:0 1px #0f172a05;transition:border-color .2s ease,box-shadow .2s ease,transform .2s ease,background-color .2s ease}.complaint-field--prefixed:focus-within .complaint-label{color:#174cc8}.complaint-input-shell__prefix{display:inline-flex;align-items:center;flex:0 0 auto;padding:.95rem .95rem .95rem 1rem;border-right:1px solid rgba(198,211,228,.95);background:#276ef114;color:var(--accent-strong);font-size:.96rem;font-weight:700;letter-spacing:.02em;white-space:nowrap}.complaint-input-shell input{flex:1 1 auto;min-width:0;border:0;border-radius:0;background:transparent;box-shadow:none;padding:.95rem 1rem}.complaint-input-shell:focus-within{border-color:#276ef1b3;box-shadow:0 0 0 4px #276ef11f;transform:translateY(-1px)}.complaint-input-shell input:focus-visible{outline:none;transform:none;box-shadow:none}.complaint-field input::placeholder,.complaint-field textarea::placeholder{color:#93a1b6}.complaint-field select{-webkit-appearance:none;-moz-appearance:none;appearance:none;color:var(--muted);background-image:linear-gradient(45deg,transparent 50%,rgba(16,32,54,.75) 50%),linear-gradient(135deg,rgba(16,32,54,.75) 50%,transparent 50%);background-position:calc(100% - 18px) calc(50% - 2px),calc(100% - 12px) calc(50% - 2px);background-size:6px 6px,6px 6px;background-repeat:no-repeat;padding-right:2.5rem}.complaint-field select:required:valid{color:var(--text)}.complaint-field input:focus-visible,.complaint-field select:focus-visible,.complaint-field textarea:focus-visible{border-color:#276ef1b3;box-shadow:0 0 0 4px #276ef11f;transform:translateY(-1px)}.complaint-field:focus-within .complaint-label{color:#174cc8}.complaint-field textarea{min-height:160px;resize:vertical;line-height:1.7}.complaint-error{color:var(--danger);font-size:.84rem;line-height:1.45}.complaint-actions{display:grid;gap:14px;padding-top:6px}.complaint-actions__note{margin:0;width:100%;max-width:none;color:var(--muted);font-size:.93rem;line-height:1.6}.complaint-submit{border:0;border-radius:16px;padding:1rem 1.45rem;background:linear-gradient(135deg,#1e56d9,#3b82f6 55%,#6aa3ff);color:#fff;font-size:1rem;font-weight:600;letter-spacing:.01em;box-shadow:0 18px 30px #276ef13d;transition:transform .2s ease,box-shadow .2s ease,filter .2s ease}.complaint-submit:disabled{cursor:wait;opacity:.82;transform:none;box-shadow:0 18px 30px #276ef12e;filter:saturate(.92)}.complaint-submit:hover{transform:translateY(-1px);box-shadow:0 20px 34px #276ef147;filter:brightness(1.02)}.complaint-submit:disabled:hover{transform:none;box-shadow:0 18px 30px #276ef12e;filter:saturate(.92)}.complaint-submit:active{transform:translateY(0)}.complaint-submit:focus-visible{outline:none;box-shadow:0 0 0 4px #276ef129,0 18px 30px #276ef13d}.complaint-loader{position:fixed;top:0;right:0;bottom:0;left:0;z-index:1200;padding:20px;display:grid;place-items:center;background:radial-gradient(circle at 50% 35%,rgba(90,146,255,.16),transparent 28%),#090f1c94;-webkit-backdrop-filter:blur(12px);backdrop-filter:blur(12px)}.complaint-loader__panel{display:flex;align-items:center;gap:18px;width:min(460px,100%);padding:22px 24px;border-radius:24px;border:1px solid rgba(219,228,239,.95);background:#fffffff5;box-shadow:0 30px 90px #0f172a4d}.complaint-loader__spinner{flex:0 0 auto;width:3.4rem;height:3.4rem;border-radius:50%;border:4px solid rgba(39,110,241,.16);border-top-color:var(--accent);animation:complaint-spin .85s linear infinite}.complaint-loader__copy{min-width:0}.complaint-loader__eyebrow{margin:0 0 6px;color:var(--accent-strong);font-size:.76rem;font-weight:700;letter-spacing:.16em;text-transform:uppercase}.complaint-loader__copy h2{margin:0;font-size:1.18rem;line-height:1.2;letter-spacing:-.02em}.complaint-loader__copy p{margin:8px 0 0;color:var(--muted);line-height:1.6}@keyframes complaint-spin{to{transform:rotate(360deg)}}.complaint-modal{position:fixed;top:0;right:0;bottom:0;left:0;z-index:1000;padding:20px;display:grid;place-items:center;background:#090f1c85;-webkit-backdrop-filter:blur(10px);backdrop-filter:blur(10px)}.complaint-modal__panel{position:relative;width:min(620px,100%);overflow:hidden;padding:26px;border-radius:28px;border:1px solid rgba(219,228,239,.98);background:#fffffffa;box-shadow:0 30px 90px #0f172a3d}.complaint-modal__panel:before{content:"";position:absolute;inset:0 0 auto;height:4px}.complaint-modal__panel--success{border-color:#2f9e6742}.complaint-modal__panel--success:before{background:linear-gradient(90deg,#2f9e6700,#2f9e67f2,#2f9e6700)}.complaint-modal__panel--error{border-color:#d645454d}.complaint-modal__panel--error:before{background:linear-gradient(90deg,#d6454500,#d64545f2,#d6454500)}.complaint-modal__close{position:absolute;top:16px;right:16px;border:0;border-radius:999px;padding:.48rem .82rem;background:#1322380f;color:var(--text);font-size:.86rem;font-weight:600}.complaint-modal__header{display:flex;align-items:flex-start;gap:16px;padding-right:88px}.complaint-modal__icon{display:grid;flex:0 0 auto;place-items:center;width:3rem;height:3rem;border-radius:999px;font-size:.85rem;font-weight:700;letter-spacing:.08em}.complaint-modal__icon--success{background:#2f9e6724;color:var(--success)}.complaint-modal__icon--error{background:#d6454524;color:var(--danger)}.complaint-modal__eyebrow{margin:0 0 6px;font-size:.76rem;font-weight:700;letter-spacing:.16em;text-transform:uppercase}.complaint-modal__panel--success .complaint-modal__eyebrow{color:var(--success)}.complaint-modal__panel--error .complaint-modal__eyebrow{color:var(--danger)}.complaint-modal h2{margin:0;font-size:clamp(1.08rem,1.6vw,1.34rem);line-height:1.22;letter-spacing:-.015em;font-weight:700}.complaint-modal__message{margin:14px 0 0;color:var(--muted);line-height:1.7}.complaint-modal__ticket{position:relative;display:grid;gap:.45rem;width:100%;margin-top:20px;padding:1.25rem 1.35rem 1.25rem 1.55rem;border-radius:24px;border:1px solid rgba(47,158,103,.26);background:linear-gradient(135deg,#2f9e672e,#2f9e6714),linear-gradient(180deg,#ffffffdb,#f7fcf9b8);box-shadow:0 18px 40px #2f9e6724,inset 0 1px #ffffffd1;overflow:hidden}.complaint-modal__ticket:before{content:"";position:absolute;inset:0 auto 0 0;width:6px;background:linear-gradient(180deg,#42b87a,#2f9e67)}.complaint-modal__ticket-label{color:#267e52;font-size:.78rem;font-weight:700;letter-spacing:.18em;line-height:1.1;text-transform:uppercase}.complaint-modal__ticket-value{color:var(--success);font-size:clamp(1.35rem,3vw,2rem);font-weight:900;letter-spacing:.04em;line-height:1.12;text-shadow:0 1px 0 rgba(255,255,255,.7);font-variant-numeric:tabular-nums;overflow-wrap:anywhere}.complaint-modal__support{margin:12px 0 0;color:var(--muted);line-height:1.7}.complaint-modal__list{margin:16px 0 0;padding-left:20px;color:var(--text);line-height:1.7}.complaint-modal__panel--error .complaint-modal__list{color:var(--danger)}.complaint-modal__panel--error .complaint-modal__list li::marker{color:var(--danger)}.complaint-modal__panel--success .complaint-modal__support{color:#4f7d64}@media (max-width: 1080px){.complaint-shell{grid-template-columns:1fr}}@media (max-width: 760px){.complaint-screen{padding:12px}.complaint-form-card{border-radius:26px}.complaint-form-card__header{gap:12px}.complaint-form-card__logo{width:74px;padding:6px 8px;border-radius:16px}.complaint-grid{grid-template-columns:1fr}.complaint-field--span-2{grid-column:span 1}.complaint-actions{gap:12px}.complaint-submit{width:100%}.complaint-loader{padding:12px}.complaint-loader__panel{flex-direction:column;align-items:flex-start;padding:20px;border-radius:22px}.complaint-modal{padding:12px}.complaint-modal__panel{padding:20px;border-radius:24px}.complaint-modal__header{padding-right:0}.complaint-modal__close{top:12px;right:12px}}:root{color-scheme:light;--bg: #edf3fb;--surface: rgba(255, 255, 255, .92);--surface-strong: #ffffff;--surface-soft: rgba(246, 249, 253, .96);--border: rgba(198, 211, 228, .95);--text: #102036;--muted: #607086;--accent: #276ef1;--accent-strong: #174cc8;--accent-soft: rgba(39, 110, 241, .12);--danger: #d64545;--success: #2f9e67;--shadow: 0 24px 70px rgba(15, 23, 42, .12)}*{box-sizing:border-box}html{scroll-behavior:smooth}body{margin:0;min-width:320px;min-height:100vh;font-family:Montserrat,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,Segoe UI,sans-serif;font-size:16px;line-height:1.5;font-weight:400;background:linear-gradient(180deg,#f9fbff 0%,var(--bg) 100%);color:var(--text);overflow-x:hidden;-webkit-font-smoothing:antialiased;text-rendering:optimizeLegibility}body,#root{min-height:100vh}img{display:block;max-width:100%}button,input,select,textarea{font:inherit;font-weight:400}button{cursor:pointer}